Before completing your booking, please
read
the booking conditions, which are straightforward and confirm what we
commit to you, as well as what you commit to us. Your statutory rights
are not affected by these conditions.
Your
holiday contract is with Kenman Holdings Limited.
When you make a booking with us, you
guarantee that you have the authority to accept, and do accept, on
behalf of your party, the terms of these booking conditions. A contract
will exist as soon as we issue either our letter of confirmation (for
holidays using car/ferry travel only), or our confirmation invoice (for
holidays including air travel). This contract is made on the terms of
the following booking conditions, which are governed by Scottish Law,
and the jurisdiction of the Scottish Courts.
All travel arrangements made on your
behalf
and all tickets issued, are subject to the terms and conditions of the
relevant travel operators, CalMac Ferries Limited, Loganair Ltd,
British Airways plc, Flybe Ltd and First ScotRail Ltd. Copies of these
conditions can be obtained either from ourselves or direct from the
travel operators or on our website.
Your
financial protection
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For holidays using car/ferry
travel only–
Total
Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package
Tours Regulations 1992 an insurance policy has been arranged with
Travel & General Insurance Company plc, authorised and
regulated by
the Financial Services Authority, to protect customers’
prepayments in the unlikely event of our financial failure and paid in
respect of:
· non-flight inclusive
packages commencing and returning to the UK
· the ground handling aspects
of packages
where the customer is responsible for arranging travel to the
destination
· inbound business to the
UK
offered in this brochure/literature/document/on this website (subject
to the terms of the insurance policy), for:
· a refund of such prepayments
if customers have not yet travelled, or
· making arrangements to
enable the holiday to continue if customers have already travelled
Customers’ prepayments are protected by a topp
policy. In
the unlikely event of financial failure please contact the claims
helpline on 0870 0137 965. A copy of the policy is available on
request. This
protection does not apply to our holidays by air.
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The air holidays and flights on
this website are ATOL protected -
All the flights and flight-inclusive
holidays on this website - as appropriate are financially
protected by the ATOL scheme. When you pay you will be supplied with an
ATOL Certificate. Please ask for it and check to ensure that everything
you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more
information about financial protection and the ATOL Certificate go to:
www.atol.org.uk/ATOLCertificate
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Your
holiday price
When you make your booking, you must
pay a
deposit of £75.00 per person. The balance of the holiday
price
must be paid at least six weeks before your holiday departure date. If
the balance is not paid on time, we shall cancel your holiday
arrangements and refund to you any balance left after settling any
cancellation charges. The price of your travel arrangements may require
to be varied due to changes in transportation costs, such as fuel
surcharges or airport taxes, changes in VAT etc. If any surcharge
totals over 10% of your agreed holiday price, you shall be entitled to
cancel the holiday and receive full refund of all monies paid.
If
you change your booking
If, after your holiday confirmation
has been
issued, you wish to change your travel arrangements in any way, for
example your chosen departure date or accommodation, we will do our
utmost to make these changes but it may not always be possible. Any
request for change should be made to us in writing by the person who
made the original booking. Whilst we will be happy to make any
accommodation changes free of charge, there can be cost implications in
changing ferry and/or air travel arrangements. We shall advise you of
any charges should this situation arise.
If
you cancel your holiday
You may cancel your holiday at any
time. If
you wish to cancel your holiday booking, please arrange for us to be
notified, in writing, by the person who made the original
booking. We recommend that you take out insurance against
cancellation charges, which are as follows:
Between confirmation of booking and 43 days prior to arrival -
administration fee of £25 per person, 42 to 15 days prior to
arrival - 50% of the full holiday cost, 14 days or under - 100% of the
full holiday cost.
If
we change your holiday
If required, we reserve the right to
change
your holiday arrangements. In the very unlikely event of us having to
do so, we shall contact you as soon as possible with details of any
changes. If we need to make a major change to your holiday, you shall
have the choice of accepting the change or cancelling your booked
holiday and receiving a full refund of all monies paid. Timings of
ferry and air schedules can be subject to change because of timetable
changes, weather conditions or technical problems. We shall not be
liable for any loss arising out of delays on scheduled timings on any
modes of transportation.
Force
majeure
This means we shall not be liable for
any
loss, inconvenience, expense or injury if you have to cancel or change
your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war,
riot, industrial dispute, natural disaster, fire or adverse weather
conditions.
If
you have a complaint
All descriptions of accommodation and
travel
services are published in good faith and are accurate at time of
brochure publication. If you have any complaint or criticism of any
aspect of your accommodation during your holiday, please take it up
immediately with the accommodation management or owner. Likewise, if
you are dissatisfied with any aspect of the service provided by the
travel operators, please advise the appropriate member of supervisory
staff. We too would appreciate knowing the detail of any such
occurrence, together with your view as to whether the problem was
remedied to your full satisfaction. If you still feel dis-satisfied we
shall make all reasonable endeavours to investigate your complaint and
report back to you with our findings. We may, at that stage, offer you
a sum of compensation that, at our sole discretion, we feel to be
reasonable under the circumstances.
Data
protection
The personal information you supply to
us
will only be used for the purpose of arranging your holiday, updating
our customer records, or contacting you for marketing or research
purposes. Some relevant information will be passed on to accommodation
providers and travel operators in connection with your holiday
arrangements. We also occasionally make some names available to other
Hebridean businesses whose products we think may interest you. If you
do not wish to receive this information, please tick the box on the
booking form.
How
to make your booking
1. Ideally, discuss your holiday by
telephone with one of our holiday advisors – otherwise,
complete
and post or fax the booking / enquiry form available form the downloads page
of this site. Within one working day of receiving your booking
request/enquiry, we will contact you with a quotation for your holiday
itinerary and cost.
2. If you accept our quotation, within
1
working day we will send you our Letter of Booking Confirmation and
Confirmation Invoice, specifying the details of your booking and the
agreed holiday price.
3. Seven weeks prior to your holiday
start
date; we will send you our Sales Invoice for the agreed sum. This
invoice will be payable within seven days, either by cheque, debit or
credit card, thereby allowing us six weeks to process your ferry
tickets, itinerary etc. and to send these items to you by recorded
delivery post. Payments by credit card will be surcharged 1%, to cover
bank processing charges. Payments by debit card or cheque will not be
surcharged.
Book
early – and avoid disappointment
Hotel, ferry and flight availability
is
limited, particularly during the summer months. We strongly recommend
that you book as early as possible to give us the best chance of
booking the most suitable ferry sailing times and your preferred
accommodation.
Late
booking – No problem (Subject to availability)
We can usually arrange a holiday with
as
little as 5 days notice, subject to availability. Just telephone our
bookings hotline to arrange your Hebridean adventure. Bookings made
within six weeks of your holiday start date must be accompanied by
payment in full.
Special
reductions for children
Accommodation: Children under 2
– pay
only for meals as taken by arrangement with individual
hotels.
Children 2 – 15 – Up to 50% reduction - please ask
for a
quotation.
Price
Promise Guarantee
We check prices regularly, to make
sure that
our holidays are competitive, both in price and quality. Our
aim
is to offer you the best value for money available.
If, within 28 days of booking your
holiday
with us, you find an identical travel and accommodation package at a
lower price with another travel operator, send us your original
quotation from the operator and we will match the price or, at our
option, cancel your booking and refund all monies paid, allowing you to
accept the other operator’s offer.