Before completing your booking, please
the booking conditions, which are straightforward and confirm what we
commit to you, as well as what you commit to us. Your statutory rights
are not affected by these conditions.
holiday contract is with Kenman Holdings Limited.
When you make a booking with us, you
guarantee that you have the authority to accept, and do accept, on
behalf of your party, the terms of these booking conditions. A contract
will exist as soon as we issue either our letter of confirmation (for
holidays using car/ferry travel only), or our confirmation invoice (for
holidays including air travel). This contract is made on the terms of
the following booking conditions, which are governed by Scottish Law,
and the jurisdiction of the Scottish Courts.
All travel arrangements made on your
and all tickets issued, are subject to the terms and conditions of the
relevant travel operators, CalMac Ferries Limited, Loganair Ltd,
British Airways plc, Flybe Ltd and First ScotRail Ltd. Copies of these
conditions can be obtained either from ourselves or direct from the
travel operators or on our website.
For holidays using car/ferry
Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package
Tours Regulations 1992 an insurance policy has been arranged with
Travel & General Insurance Services Limited (tagis), to protect
customers' prepayments in the unlikely event of our financial failure
and paid in respect of
non-flight inclusive packages commencing and returning to the UK
the ground handling aspects of packages where the customer is responsible for arranging travel to the destination
inbound business to the UK offered in this brochure (subject to the terms of the insurance policy), for:
a refund of such prepayments if customers have not yet travelled, or
making arrangements to enable the holiday to continue if customers have already travelled, or
repatriation of customers to the UK or their home country as may be applicable.
Customers' prepayments are protected by a topp policy.
In the unlikely event of financial failure please contact the claims
helpline on 0870 0137 965. A copy of the policy is available on request.
This policy is provided by Travel & General Insurance Services
Limited (tagis), registered number 02527363 and underwritten by
International Insurance Company of Hannover Limited (Inter Hannover),
registered number 01453123.
tagis and Inter Hannover are authorised and regulated by the Financial Conduct Authority.
protection does not apply to our holidays by air - they are covered by ATOL as described below.
The air holidays and flights on
this website are ATOL protected -
When you buy an ATOL
protected flight or flight inclusive holiday from us you will receive an ATOL
Certificate. This lists what is financially protected, where you can get
information on what this means for you and who to contact if things go wrong.
We, or the suppliers
identified on your ATOL Certificate, will provide you with the services listed
on the ATOL Certificate (or a suitable alternative). In some cases, where
neither we nor the supplier are able to do so for reasons of insolvency, an alternative
ATOL holder may provide you with the services you have bought or a suitable
alternative (at no extra cost to you). You agree to accept that in those circumstances
the alternative ATOL holder will perform those obligations and you agree to pay
any money outstanding to be paid by you under your contract to that alternative
ATOL holder. However, you also agree that in some cases it will not be possible
to appoint an alternative ATOL holder, in which case you will be entitled to make
a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the
suppliers identified on your ATOL certificate, are unable to provide the services
listed (or a suitable alternative, through an alternative ATOL holder or otherwise)
for reasons of insolvency, the Trustees of the Air Travel Trust may make a
payment to (or confer a benefit on) you under the ATOL scheme. You agree that in
return for such a payment or benefit you assign absolutely to those Trustees
any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent
(or your credit card issuer where applicable). You also agree that any such
claims may be re-assigned to another body, if that other body has paid sums you
have claimed under the ATOL scheme.
information about financial protection and the ATOL Certificate go to:
When you make your booking, you must
deposit of £75.00 per person. The balance of the holiday
must be paid at least six weeks before your holiday departure date. If
the balance is not paid on time, we shall cancel your holiday
arrangements and refund to you any balance left after settling any
cancellation charges. The price of your travel arrangements may require
to be varied due to changes in transportation costs, such as fuel
surcharges or airport taxes, changes in VAT etc. If any surcharge
totals over 10% of your agreed holiday price, you shall be entitled to
cancel the holiday and receive full refund of all monies paid.
you change your booking
If, after your holiday confirmation
issued, you wish to change your travel arrangements in any way, for
example your chosen departure date or accommodation, we will do our
utmost to make these changes but it may not always be possible. Any
request for change should be made to us in writing by the person who
made the original booking. Whilst we will be happy to make any
accommodation changes free of charge, there can be cost implications in
changing ferry and/or air travel arrangements. We shall advise you of
any charges should this situation arise.
you cancel your holiday
You may cancel your holiday at any
you wish to cancel your holiday booking, please arrange for us to be
notified, in writing, by the person who made the original
booking. We recommend that you take out insurance against
cancellation charges, which are as follows:
Between confirmation of booking and 43 days prior to arrival -
administration fee of £25 per person, 42 to 15 days prior to
arrival - 50% of the full holiday cost, 14 days or under - 100% of the
full holiday cost.
we change your holiday
If required, we reserve the right to
your holiday arrangements. In the very unlikely event of us having to
do so, we shall contact you as soon as possible with details of any
changes. If we need to make a major change to your holiday, you shall
have the choice of accepting the change or cancelling your booked
holiday and receiving a full refund of all monies paid. Timings of
ferry and air schedules can be subject to change because of timetable
changes, weather conditions or technical problems. We shall not be
liable for any loss arising out of delays on scheduled timings on any
modes of transportation.
This means we shall not be liable for
loss, inconvenience, expense or injury if you have to cancel or change
your travel arrangements in any way because of unusual or unforeseeable
circumstances beyond our control. These can include, for example, war,
riot, industrial dispute, natural disaster, fire or adverse weather
you have a complaint
All descriptions of accommodation and
services are published in good faith and are accurate at time of
brochure publication. If you have any complaint or criticism of any
aspect of your accommodation during your holiday, please take it up
immediately with the accommodation management or owner. Likewise, if
you are dissatisfied with any aspect of the service provided by the
travel operators, please advise the appropriate member of supervisory
staff. We too would appreciate knowing the detail of any such
occurrence, together with your view as to whether the problem was
remedied to your full satisfaction. If you still feel dis-satisfied we
shall make all reasonable endeavours to investigate your complaint and
report back to you with our findings. We may, at that stage, offer you
a sum of compensation that, at our sole discretion, we feel to be
reasonable under the circumstances.
The personal information you supply to
will only be used for the purpose of arranging your holiday, updating
our customer records, or contacting you for marketing or research
purposes. Some relevant information will be passed on to accommodation
providers and travel operators in connection with your holiday
arrangements. We also occasionally make some names available to other
Hebridean businesses whose products we think may interest you. If you
do not wish to receive this information, please tick the box on the
to make your booking
1. Ideally, discuss your holiday by
telephone with one of our holiday advisors – otherwise,
and post or fax the booking / enquiry form available form the downloads page
of this site. Within one working day of receiving your booking
request/enquiry, we will contact you with a quotation for your holiday
itinerary and cost.
2. If you accept our quotation, within
working day we will send you our Letter of Booking Confirmation and
Confirmation Invoice, specifying the details of your booking and the
agreed holiday price.
3. Seven weeks prior to your holiday
date; we will send you our Sales Invoice for the agreed sum. This
invoice will be payable within seven days, either by cheque, debit or
credit card, thereby allowing us six weeks to process your ferry
tickets, itinerary etc. and to send these items to you by recorded
delivery post. Payments by credit card will be surcharged 1%, to cover
bank processing charges. Payments by debit card or cheque will not be
early – and avoid disappointment
Hotel, ferry and flight availability
limited, particularly during the summer months. We strongly recommend
that you book as early as possible to give us the best chance of
booking the most suitable ferry sailing times and your preferred
booking – No problem (Subject to availability)
We can usually arrange a holiday with
little as 5 days notice, subject to availability. Just telephone our
bookings hotline to arrange your Hebridean adventure. Bookings made
within six weeks of your holiday start date must be accompanied by
payment in full.
reductions for children
Accommodation: Children under 2
only for meals as taken by arrangement with individual
Children 2 – 15 – Up to 50% reduction - please ask
We check prices regularly, to make
our holidays are competitive, both in price and quality. Our
is to offer you the best value for money available.
If, within 28 days of booking your
with us, you find an identical travel and accommodation package at a
lower price with another travel operator, send us your original
quotation from the operator and we will match the price or, at our
option, cancel your booking and refund all monies paid, allowing you to
accept the other operator’s offer.